Services

E-commerce trainings

• Based on real E-commerce & Digital expertise

• Case-study approach with the appropriate industry benchmarks

• Tailored approach that aligns with your business

• Remote and onsite training sessions across Europe, in English

Deliverable:

We did it for:

01.

Mystery shopping that boosts your customer’s experience

• We research the company’s customer strategy and define its goals

• We outline the Omnichannel Customer Journey and benchmark your journey with 2-3 competitors using our unique 12-steps methodology

• We identify and describe gaps in CJM (Customer Journey Map): both online & offline

• We develop action plan with concrete steps to improve CJM and KPIs of each step in CJM

• We customize it to the companies’ strategy, gain alignment and implement the action plan

• Follow up on action plan to optimize and further develop a winning strategy.

Deliverable:

We did it for:

02.

Digital and brand marketing consulting

• We research the competitive landscape, barriers and provide valuable insights

• We facilitate brand workshops with the aim to define your unique selling proposition, reasons to believe, brand attributes and ensure proper brand positioning for your product or service.

• We create tailored communication strategy based on defined brand positioning.

• We develop a KPI driven marketing plan that highlights key channels with sales funnel strategy

• We draft your optimal marketing budget and it’s KPIs

• We evaluate and work with your existing marketing team or create your dream marketing team structure and hire people for your existing business needs

03.

Deliverable:

We did it for:

CRM consulting and LTV management

• We analyze your current funnel, customer database, repurchase rates, LTV (lifetime value) and other key CRM KPIs

• We define your optimal segmentation approach

• We optimize your current funnel and build your customized CRM journey based on segments by sales channels.

• We define key KPIs and customer segments for existing CRM teams

• We optimize your CRM tech stack to fit your business needs

• Ongoing consulting and training sessions that ensure the continuous optimization of your CRM and LTV strategy

04.

Deliverable:

We did it for:

Tech stack development: niche marketplace and e-commerce platform

We are owners of lennuf.tech – our licensed E-commerce software platform, that allows you to launch your customized marketplace and online webstore

05.