Services
E-commerce trainings
  • Based on real E-commerce & Digital expertise

  • Case-study approach with the appropriate industry benchmarks

  • Tailored approach that aligns with your business

  • Remote and onsite training sessions across Europe, in English
Deliverable:
Our trainings include detailed Action Plans that are defined and implemented with your team, onsite or remotely.
We did it for:
01.
Mystery shopping that boosts your customer’s experience
  • We research the company’s customer strategy and define its goals

  • We outline the Omnichannel Customer Journey and benchmark your journey with 2-3 competitors using our unique 12-steps methodology

  • We identify and describe gaps in CJM (Customer Journey Map): both online & offline

  • We develop action plan with concrete steps to improve CJM and KPIs of each step in CJM

  • We customize it to the companies’ strategy, gain alignment and implement the action plan

  • Follow up on action plan to optimize and further develop a winning strategy.
Deliverable:
Our mystery shopping helps to identify gaps in your current CJM and boosts your omnichannel customer experience and your KPI’s.
We did it for:
02.
Digital and brand marketing consulting
  • We research the competitive landscape, barriers and provide valuable insights

  • We facilitate brand workshops with the aim to define your unique selling proposition, reasons to believe, brand attributes and ensure proper brand positioning for your product or service.

  • We create tailored communication strategy based on defined brand positioning.

  • We develop a KPI driven marketing plan that highlights key channels with sales funnel strategy

  • We draft your optimal marketing budget and it’s KPIs

  • We evaluate and work with your existing marketing team or create your dream marketing team structure and hire people for your existing business needs
03.
Deliverable:
You have solid marketing strategy backed up by marketing budget, KPIs and team structure.
We did it for:
CRM consulting and LTV management
  • We analyze your current funnel, customer database, repurchase rates, LTV (lifetime value) and other key CRM KPIs

  • We define your optimal segmentation approach

  • We optimize your current funnel and build your customized CRM journey based on segments by sales channels.

  • We define key KPIs and customer segments for existing CRM teams

  • We optimize your CRM tech stack to fit your business needs

  • Ongoing consulting and training sessions that ensure the continuous optimization of your CRM and LTV strategy

04.
Deliverable:
You have actionable CRM strategy based on segmented approach and detailed action plan with KPIs for your team to improve your LTV.
We did it for:
Tech stack development: niche marketplace and e-commerce platform
We are owners of lennuf.tech – our licensed E-commerce software platform, that allows you to launch your customized marketplace and online webstore
05.